For funeral homes
The first call, step by step.
A family's first call often comes at 2am. Here is what happens next, in order — what the family hears, what is written down for your staff, and where a person takes over.
Wrenmoor Funeral Home
Illustration
Family: My mother just passed at home. What do we do now?
Assistant: I'm so sorry for your loss. I've written down what you've told me, and it goes to the staff at Wrenmoor Funeral Home. What's the best number to reach you?
Family: What should we bring when we come in?
Assistant: The home asks families to bring clothing for your loved one, a recent photograph, and any pre-arrangement papers you have.
The first call, step by step.
| Step | What the family hears | What your home sees |
|---|---|---|
| 1 · The call comes in | Answered gently, in English or Spanish. It is an assistant, not a person, and it does not pretend to be one. | A written transcript begins. Phone calls are not recorded as audio. |
| 2 · The family says what happened | The family says it in their own words. The assistant asks for the best number to reach them. | What the family shares is written down in full and seen by your staff. |
| 3 · The first steps | What to bring, in the family's own language, English or Spanish — from information your home verified. If a caller needs more than that, it says a person will call back. | Nothing to do yet. Every answer came from information your home verified. |
| 4 · A person takes over | A call from the director. | Nothing about an arrangement is ever handled by a machine. The details still go into Passare or Tribute by hand — writing them straight in is coming. |
1 · The call comes in
- What the family hears
- Answered gently, in English or Spanish. It is an assistant, not a person, and it does not pretend to be one.
- What your home sees
- A written transcript begins. Phone calls are not recorded as audio.
2 · The family says what happened
- What the family hears
- The family says it in their own words. The assistant asks for the best number to reach them.
- What your home sees
- What the family shares is written down in full and seen by your staff.
3 · The first steps
- What the family hears
- What to bring, in the family's own language, English or Spanish — from information your home verified. If a caller needs more than that, it says a person will call back.
- What your home sees
- Nothing to do yet. Every answer came from information your home verified.
4 · A person takes over
- What the family hears
- A call from the director.
- What your home sees
- Nothing about an arrangement is ever handled by a machine. The details still go into Passare or Tribute by hand — writing them straight in is coming.
Hear it answer your home's own questions.
Twenty minutes on your own questions — answered only from facts a person verified, with the first call handled the way your home would want it handled.