Terms

An assistant that answers from a specific organization's own confirmed records. It tells you it is automated at the start of every conversation. It is not a person, and it is not the organization speaking — it is repeating what they wrote down.

• It does not answer from general knowledge. If the organization has not confirmed an answer, it says so and passes you to a person rather than guessing.
• It never takes a payment or handles money.
• It never signs anyone up to work with children, and it never processes a signup from someone who says they are a child.
• It does not give spiritual direction, hear confessions, or speak for a priest.
• Anything touching money, arrangements, personal records, permissions or deletion is prepared for a person to decide — it is never completed automatically.

Parovia is not an emergency service and is not monitored around the clock. If someone is in danger, call your local emergency number. In the United States, the Suicide & Crisis Lifeline is 988.

Answers come from records the organization entered and confirmed, and they carry the date they were last checked. Information can still go out of date between checks — a Mass time changes, an office closes for a holiday. For anything that matters, confirm with the office.

Parovia provides the software; the organization is responsible for the accuracy of what it publishes through it.

Do not attempt to overload the service, extract another organization's information, or use it to harass anyone. Access can be limited or withdrawn where it is being misused.

Parovia LLC operates the text-message service for each organization that uses Parovia. When you text an organization's Parovia number, or say yes on a call to that number when the assistant offers to text you something, you will receive replies with the information you asked for. Message frequency varies with your requests; there are no recurring or marketing messages. Message and data rates may apply. Reply STOP at any time to stop; you will receive one confirmation and no further messages from that number. Reply HELP (or AYUDA) for help, or email founder@askparovia.com. Carriers are not liable for delayed or undelivered messages. How your number is handled is set out on the privacy page.

What is recorded and how long it is kept is set out on the privacy page.